Refund & Dispute Policy

Dealflow Capital Ltd. (incorporation no. BC1532649) provides payment processing services to business clients. This policy describes refund requests and transaction disputes relating to payments processed for merchant clients.

Separate terms and refund arrangements will apply to any future direct-to-consumer digital asset services, where introduced.

Refunds

Payments processed through our merchant payment services are made by cardholders to merchant clients.

Refund requests are generally handled by the merchant with whom the payment was made, in accordance with that merchant's applicable refund policy and legal obligations.

Cardholders should contact the merchant directly in the first instance.

Disputes and chargebacks

Where a cardholder disputes a transaction with their card issuer, Dealflow Capital Ltd. supports the dispute process together with the relevant merchant and acquiring partners, in accordance with applicable card scheme rules and contractual arrangements.

Contact

If a cardholder is unable to resolve a refund request with the merchant, they may contact us at Office@dfc-ltd.com.

We will review the request and, where appropriate, refer it to the relevant merchant.